CX short reads
Make an impact on your sales and customer experience with our collection of guides, research and thinking.
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STRATEGIC PAPER AND RESEARCH
The business of the student experience
For those looking to innovate the university experience through strategy and digital, to maximise connection, retention and revenue growth.
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GUIDE
Membership organisations: staying relevant in 2021
A playbook of tactics to take advantage of changing customer attitudes.
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CX SHORT READS
My forever home?
I'm just getting started.
How empathy in digital experiences can help shift mindsets around moving home and downsizing in later life.
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CX SHORT READ
Playing smart in a post-pandemic travel industry
Discover how to capitalise on the post-COVID opportunity, to own the booking phase, plan revenue and create consistent, confident customer experiences.
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