Catalysts for change
Thankfully for those struggling with this dilemma, there are two significant external factors at play. Security and the pandemic.
With attacks increasing in frequency and sophistication, security has been a rising concern in recent years. The heightened vulnerability of aging IT components means that time is ticking on just how long legacy systems can be left unturned.

Most of us don’t need to be reminded that the outbreak of COVID-19 was the digital accelerant no one called for. While a number of these pandemic induced digital initiatives were operationally driven (e.g remote working) rather than customer centric, the resultant innovation proved that significant change is not only achievable, but worth the effort.
And so, there are increasingly more businesses where IT leaders are champions of change working to prioritise upgrades and replatforming. While admirable, this driving force for improvement does not transformation make. In this sense, an ambitious and proactive IT team may be no more helpful to the pursuit of customer centric digital transformation than one that is a devoted protector of outdated solutions.
"Driving force for improvement does not transformation make".